News Stories and Testimonials 2014-17
Gus van Loveren
My almost new Tesla S got into an accident that was not very exciting ,speed at the time may be 2 or 3 miles /hr. The car I hit was an SUV with a high bumber that did not like my hood and crumbled it. Tesla advised NORTH STATE CUSTOM to do the repair. Without having met AVI during the repair process I felt that my dear Tesla S was in excellent hands. A totally dedicated person that kept me informed during the repair process. It took a while to have the Tesla back but I cannot blame Avi. I have driven the car for a couple of weeks and I honestly feel she is like new. Thanks Avi you can take the credit and I congratulate North State Custom to have such a dedicated worker in their company.
Peter Gardner
North State – true professionals! A gate came down on the roof of my new Tesla! North State walked me through the process explaining every step of the process including recalibrating all sensors (windshields, side sensors, etc.) for the autonomous driving which is time consuming and apparently very complicated, and most importantly, called me giving me updates as to when they expected the work to be completed. Whether it’s my daughter’s Honda or my Tesla, North State has my business for good, and I live 45 minutes away with many shops much closer. Kudos!
Leslie Goldrich
A totally painless experience and a beautiful repair.Thank you North State!!
Steve Silberstang4
North State exceeded my expectations. They kept me completely up-to-date with frequent photos and honest and true explanations of progress and challenges. The car was delivered in pristine condition, as good or better than new – and I’ve seen it scattered in pieces all over the lot! Very professional. Very organized. A good outfit to do business with.
Steven Silberstang
I did some major damage to my Tesla by running over a pothole at a decent pace – bent a lot of structural pieces. North State put everything back in perfect order. They kept me abreast of all that was going on – checking for alignment with the Tesla jig, sending me pictures of the damage that was uncovered as well as the progress of repairs. A lot of new parts were required, some difficult to obtain. I saw my car completely apart – battery here, rear end there, car mounted on the alignment jig – but it was delivered back to me as good as new – perhaps a lot better – shiny, clean and in perfect working order. They are truly a class act.
Katonah Fire Department
Terrific repair job! Done well and on time, with constant communication as to the status of repairs. The pick up and drop off options really are terrific benefits and the courteous, professional staff meant that a stressful situation became much less so. I’d definitely recommend your establishment!
David Ho
My Tesla was hit from behind and suffered great damage to the body and frame. North State handled the situation with my insurance company and then proceeded to make the repair. They kept me abreast of the process every few days. A great deal of professionalism was shown throughout the process. Of course the repair job was first rate. Very impressed!
Kumud Jindal
Neil, Avi, Marisa, and the rest of the team at North State Custom are the BEST! They restored my baby (2013 Tesla Model S) to perfect condition in a tricky multi-faceted repair that went beyond body work. They worked closely with the local tesla service center and I couldn’t be happier with the work. I wouldn’t go anywhere else in the future for my car.
Karen Carter
I have had 2 minor repairs to my Tesla by North State Customs and I could not be more pleased with their expertise and efficiency in completing the work. Their custom service was excellent and they completed the work as they promised. Since my husband was out of town and it was difficult to get a ride to pick up my car, they offered to deliver it. You can’t get much better than that. I will continue to go to them when any auto repairs are necessary.
Brandon Neider
North State has done amazing work on my vehicles throughout the past few years between accidents and custom work. Top notch on both the customer service and service provided. They are my #1 go to shop for all my vehicles when it comes to repair and customization.
G Taylor
North State Custom is a first class organization. They are professional every step of the way. Avi and Frank went the extra mile at every turn. I have gone to them for two major jobs and the car came out looking better than ever both times.
Robert T
I have yet to find a body shop that more professionally handled a sophisticated repair than North State Custom. They worked expeditiously and kept me apprised throughout the process. They delivered my car on time and on budget. They were a pleasure to work with and I highly recommend them!
Kathryn Cambriello
Hi, My insurance company sent me to an auto body shop of their choice. I had significant damage to my car. They wanted to just fill the dent and repainted it. Thank god that I found Greg and north state custom! My car needed so much more than fillers. Greg took such good care of me. My car looks brand new. I received daily updates, with pictures!! Please don’t take your car anywhere else. You will not be disappointed with the personal care that you receive at north state custom! Thank you so much Greg!!
JDSL
I had a dent on my driver door along with scratches down the entire vehicle. The Tesla Service center recommended North State Custom. Their staff was very efficient and pleasant! Thank you North State!
Marc S
North State Custom did an AMAZING job on my Tesla P85D, and while I’d heard of people having nightmares waiting for parts, North State Custom took my car in on a Friday morning, and promised it back to me the next Friday and they delivered! Throughout the week, they kept me updated with pictures and e-mails/calls. They even had the Tesla service center give the car the once-over before returning it to me to make sure everything was working just right. Thanks so much North State!
Jen S
My Red Tesla looks brand new and beautiful. Only wish Tesla was not so slow in delivering parts. However, their staff did a great job keeping me apprised of the status of the repairs. Thank you very much North State!!
andrew peskoe
It was a difficult repair process because of Geico slowness and Tesla-delayed parts, but NS folks did a great job. very pleased.
Robin Miller
Greg was very caring and professional. Offered a concise plan of action and it was just as he said it would turn out! Service is excellent! I never had any concerns about the outcome. Very often women feel vulnerable in these matters . Not here! Greg could not have done a better job . In fact the entire office staff and working staff are very courteous and very polite. I would not go anywhere else.
Mat
North State Custom helped fix some minor body damage to my Tesla Model X. Damage was on the rear quarter panel and bumper. They reworked the body panel to remove the dents and repainted to match. Overall, the service was excellent. The customer service dept sent a few email updates with photos as to what was done and the repairs were completed on schedule – no small feat considering Tesla’s issue with delivering replacement parts and it being the holiday season. I hope to never need to come back but I’m happy to recommend them to anyone who needs bodywork done. Like many other North State Custom customers, I am not local to the area (Albany) so the ease of scheduling the work was appreciated.
Bob G
I recently nicked the side of my new Tesla X on a concrete column in my parking garage. Sadness:( I was concerned that sending it to the nearest approved Tesla repair shop, far from Greenwich, would end up be a logistically challenging and expensive experience. I was relieved when I received an initial quote from NSC that was quite reasonable and one that actually matched the final bill. In addition, the customer-friendly team coordinated the pick-up and drop-off of my car. NSC completed the work on the same day as pick-up and it was in my driveway before I returned from work. I highly recommend NSC, even to those of us residing in the Fairfield County area.
Peter Santoro
Had my brand new Tesla model X fixed after I was rear ended (about $33k damage). These guys did a very nice job on the car and were a great help with the insurance companies. Highly recommended.
Lauren Steinberg
North State Custom is an exceptional place to have your car repaired. I will never go any other place and will only recommend them. They are so professional and keep you informed through the whole process. My car was damaged and I heard from North State Custom almost every single day and they sent pictures every step of the way. I had about 17k worth of damage to my Tesla from a hit and run and it now is flawless! They were even so kind to fix my scratched rims because they didn’t want to give me back a perfect car with a tiny bit of damage. They take so much pride in their work, like nothing I have ever seen! Thank you North State Custom for all your help and making this bad experience of having my car hit, less painful! You are all truly amazing and Greg – you were the most helpful and supportive when dealing with my insurance and everything! Thank you!
A Rafal
I’ll echo the incredible reviews I read about North State before I brought my new Model X Tesla here after an accident with my 6 week old car! Tesla had told me this was the only certified Tesla dealership – which left me a bit nervous – but from my first interactions with the team here – they put me at ease. It’s an incredibly warm group of people who take pride in their work – give you near daily updates with pictures of the progress of your car and make it clear that they know EXACTLY what needs to be done to get your car back better than new. And I do mean better than new. Every Model X seems to come off the line with a couple pieces looser than you’d like – and the amazing thing getting mine back was that the half the vehicle that had been repaired looked newer and tighter put together than undamaged side. Can’t stress enough what a high quality operation this is compared to anything I had been exposed to before with auto repair.
Edward Hall
I want to thank everyone at North State Custom involved with fixing, painting and detailing my 2006 Range Rover Sport. I took out the right side by side swiping a guard rail in heavy rain. I thought the car would never be the same again. Avi assured me that I would not be able to tell the difference when I got it back. I was like ya ok sure, but didn’t believe them because of other body shop experiences I have had in the past. I also opted to respray the hood because of rock chips. Well, when I got the car back about a week later I was in shock!!!!! The Quality of the repair and the paint work was like nothing I have ever seen before. It literally looked as if it had just come off the showroom floor Brand New !!!!!!!!! I will always faithfully trust my vehicles to these guys!!! Seriously amazing job!!!!! Thanks again for a great experience that I was so dreading.
SYW
These guys are unlike anything you’ve ever experienced. Smart, helpful, communicative, and professional. And they do beautiful work to boot. Have dealt with many others for over 20 years and will never go anywhere else. These guys are the Gold Standard.
Teena
This was my third experience with NorthState Custom and all were outstanding. They take care of Teslas like no one else, and do an amazing job bringing back the car to its original condition. Communication is outstanding. Thank you Greg Jr and Avi for excellent experiences.
Patti Tifft
Thank you Greg and Avi along with the rest of North State Custom for returning my 2015 Model S Tesla to its original state. An early April snow storm caused me to loose control and slide into another car causing front end damage. Tesla suggested I contact North State Custom and it was flat bedded to them and Greg had it ripped apart, parts ordered the same day he received it. The adjuster came days later which Greg assisted. I’m over 4+ hours from the shop and Greg sent pictures on a routine basis of the progress he was making and answered any questions I had. Was always pleasant, helpful, informative and worked with my insurance company with great results. I had originally put XPEL, a protective wrap, on my car when I purchased it, and several sections needed to be replaced after the repairs. He made arrangements with a shop close by to do that part of the job and again, Greg has contacts that work as he does, with a sharp eye and cares what the end product looks like. Since I have only had the car since late July 2015, I asked Greg if he would take it to the Tesla Service Center a short distance from him to take care of some minor issues I had since day one and he coordinated that visit as well. Once the repairs, wrap and Tesla Service was complete, it was detailed and Greg made arrangements to have it trailered back up to me 260 mi. Once again, Greg found an excellent carrier that took extreme care in transporting it in an enclosed trailer to protect it from stones and road debris.
The car looks better than new, feels, runs and drives the same as it did before the accident. This level of service and the positive attitude toward the customer is very hard to find these days as every one is always in such a hurry to move onto the next job. I will go back to North State Custom if something happens again, truly hope it doesn’t, but if it does, I will.
Thank you so much Greg for making this heart breaking experience with my 8 month old car so much easier to deal with. Sending me back a car that looks awesome. You and your crew are the best!
Jim Roche
What a great experience even though we were dealing with a heavily rear ended, brand new Model S. Once Tesla told me who to call, I reached Greg. Within 90 minutes of speaking to him, he had one of his guys 30 miles away from the shop taking pictures of my car so they could order the parts prior to me bringing in the vehicle. Once the parts arrived, we dropped the car off and he fixed it a day earlier than planned and dropped it back at my house. Along the way, I got pictures/updates every day.
If you’ve got a banged up car – this is as good as it gets! Thanks!
Don Hegermiller
North State Custom did a completely beautiful job repairing my 2015 Tesla. The staff was friendly and communicative. They accommodated my schedule perfectly and they delivered exactly as promised. Though I hope to never see them again, I would not hesitate to use them if needed. I give them my highest recommendation.
Lisa
You want a perfectionist for your car shop. North State Custom is the best. They are professional, and very easy to deal with! I would recommend them to anyone!
Henri W
Frank,
Again, I want to thank you so much for having my door repaired on my Lexus. This was my first experience in dealing directly with a body repair shop and, needless to say, a very pleasant one. North State Custom will be first on my list for any future serious repairs on both of my Lexus cars. And further more, I will recommend you to anyone who asks for a reliable and honest body repair shop.
Best regards
Anonymous
My Tesla S went to North State after a fender-bender. It came back good as new. Along the way, Greg went to astonishing lengths to keep me informed, to help manage the insurance process, even sharing photos of the work as it proceeded. I’m a delighted customer.
Richard Shapiro
I had a fender bender in my Tesla Model S and North State was recommended to me by the Tesla service dealers. Greg Coccaro was my contact who made the process easy and painless. North State did an AMAZING job of sourcing the parts i needed, getting bumpers painted (while waiting for parts) and got the car back to me in FACTORY/NEW condition within a week—delivered to my house on time and on budget. Greg managed the process and I have been very impressed. I strongly recommend them!!
Lishan Aklog
North State Custom just completed repair and body work on my Tesla P85D after a low speed but unfortunately critically targeted collision. It required extensive work including replacing the front motor, axles, suspension, etc. and a full paint job. The work was meticulous with a keen eye to perfection and all of it is backed with a lifetime warranty! The car literally looks brand new and drives perfectly.
As impressive as the work was, the customer service was truly outstanding. I was blown away by the level of communication and just the overall sense of pride in the work and in treating the customer like a king. Greg kept me up dated by email (with pictures!) every couple of days with extensive detail on their findings, the status of parts that needed to be ordered from Fremont, the diagnostic testing and timing. He also handled the insurance work seamless requiring literally no effort on my part. Things dragged on as parts to a while to arrive but he still made sure I understood where things stood and apologized for factors that were not under his control.
I really can’t say enough about Greg and his team. Not only have I never experienced such a high level of customer service, I did not even think it could exist!!
Dickson Y
Me and my buddies have been customers of North State Custom for many years. Any issues related to our cars, we send it right into North State. North State Custom has and always will be our #1 choice as their service has been nothing short of fantastic. It shows that the amount of time and dedication they put into their work is evident of the finished product. Every time we bring in our cars for repairs and maintenance, it comes right back to us a brand new product; simply impressive! I would like to extend my warmest regards to Avi, who is an employee of North State. He has been extremely professional and proficient in his work, and should be considered a great addition to the North State family. Thanks for the great work folks, and I look forward to being back again!
Dennis DePaola
North State Custom performed a major repair on my Tesla Model S P85D and the entire process could not have been smoother. Greg Coccaro communicated with me regularly, sending pictures of each step. The office handled all communication with my difficult insurer to save me the trouble. The body work was impeccable and they demonstrated great knowledge of the Tesla technology. They even came to my office to pick up the car for some fine tuning and dropped it off before I left work for home. All things considered, I had a great experience and will definitely use North State again!
Peter Hendelman
I am an owner of a Tesla Model S and was so pleased with how professional Greg Coccaro Jr. was. He went so far as to show me around the shop, which he is extremely proud of, including the paint area. In over 50 years of driving and having to deal with Body Shops this one is by far the most impressive. Now the most important part for me which was how did they fix my car. Well in that regard it was the finest work I’ve ever had on one of my cars. I didn’t have to call to tell Greg that they missed an area or it has chipped paint. No none of those problems exist with North State Custom. All I can say is this is the place to bring your car for they take care of it just like it was their own. You can even look at all the people that work there and see how they are happy and smiling indicating that they like their jobs and take pride in their work. I am sure you will be as happy as I was weather you have an expensive car or an inexpensive car because it is your property and as myself all we want is a company that cares and that is North State Custom to a tee.
Joy Zegras
Terrific repair service. The work was done quickly and efficiently. All I had to do was drop off and pick up, and my car looked like brand new. Most importantly everyone I dealt with was courteous, friendly and helpful.
Gerri Alfino
I can’t say enough good things about the professionalism and quality work I’ve received over the years at North State. They understand how some folks feel about their cars, and have never failed to make an unpleasant situation as painless as possible. And I’ve always been astounded at the impeccable vehicle returned to me — often sooner than expected. Thank you.
Robert Sack
First of all thanks to Frank and staff for making this experience a pleasure! I’m a fanatic when it comes to my cars very hard to find right body shop that can be trusted to do the work up to my standards. Critical about every detail is my middle name to satisfy that level of excellence takes a special group of people. Happy to say North State Custom meet my high standards. My 2016 Mercedes AMG GTS with 300 miles was restored in all respects as new. Want the “best” easy go to North State.
Lindsay K
Greg and his team repaired my Tesla Model S on two separate occasions. I had nothing but a great experience with both repairs. Greg communicated with me every step of the way to keep me updated on the status and timeline of the repairs and providing the necessary paperwork to the insurance company in a timely manner. Thank you for your excellent service!!
ray didona
our family history appears that whenever we had any accident, we started going to north state. All of our experience hasn’t proven us wrong. The work has been perfect all the time and has stayed that way.
Bruce Wolfe
I just wanted to thank Greg and the team for their unparalleled level of service and fairness. I’ve had a couple of small repairs for my Tesla and in each situation North State has given me all the options for solving the problem including just touching up the area at no charge. Because they have done the right thing by me, I will be a customer for life.
Bill Dolhon
Been a customer for many years. Service and repair work is excellent. I have consistently recommended to anyone that asks where to go for body work.
Mary Ellen Pataro
Thank you Greg and North State Custom! I’ve been a client of North State Custom going back many years but I recently had the pleasure of meeting Greg Jr. when my wheelchair-assisted van was in need of emergency repair. Greg and his crew repaired my van quickly and professionally and what could have been a very difficult and traumatic situation was made painless. Greg came to my aid with unparalleled kindness and generosity during a most difficult time. Thank you Greg, this is one I will pay forward!
Joann campanella
I have only the highest praise for the quality of work performed by Northstate. Frank answers all your questions and is very helpful from initial appraisal and anytime contacted after car returned . Everyone at Northstate that I have spoken to should also be commended. You can be assured that your vehicle will be returned in condition as day you purchased it. Anyone I know that has used Northstate have only good experiences
Denise Rinato-Mendez
I brought my Mercedes Benz to North State Custom at the recommendation of my dealership. The staff is extremely courteous. Greg helped me with everything from issues with my insurance company to getting my car back to me before I left for vacation.
As far as the repair of my vehicle, it was perfect! My car looked like it did the day I drove it our of the showroom! I would definitely recommend North State Custom to anyone who needs to have body work performed.
Gene Resnick
I don’t post many online reviews, but North State deserves one. They recently repaired my Tesla Model S which sustained major front end damage from a valet parking service (warning there!!). Greg Jr and the North State team were incredibly communicative, with nearly daily emails and photos of the repair progress, and extremely helpful in working with the difficult third party insurer. The repair, which included major parts, electronics and triple coat paint, is impeccable. The car is like new, with North State to thank!!
Barbara Mergardt
I had a very good experience at North State Custom. Greg was so accommodating and I had my BMW repaired in record time. I went in last Friday, dropped the car Sunday and had it back Wednesday. The work was excellent and I would recommend North State Custom to anybody I know. Thank you.
Minnie
I have just returned home from abroad to a dent free Tesla Model S…while I was away I received daily emails from Greg updating me on the progress…thanks for the great work!
Lee
I could not be more pleased. They did my job for less than the estimate and touched up things I didn’t ask them to do and that they did not charge me for. Good honest people in my experience.
Laurie Johnson
When my brand new Tesla S was damaged in a car accident, breaking my heart as well, the dealer recommended North State Custom. With no previous experience with them, Greg reassured me of his history repairing Teslas. He sent photos of the car while it was being repaired, kept me apprised of the progress, and finished the repair days earlier than his estimate. To my great delight, the car is back to its brand new condition–and the entire experience was trouble free, easy, and very pleasant. I certainly will use North State Custom again when I need them!
Bill Shepherd
Recommended by the manufacturer (Tesla), North State Custom did a fantastic job restoring a Signature Model S that had been hit by another driver. Car looked incredible (2 year old car w 30K miles) – as good as it looked when new. Very professional organization that was a pleasure to deal with – and did a great job getting the insurance company to appropriately cover the required costs to fix it correctly. Highly recommend North State Custom to anyone who wants their car fixed right.
Arthur Sine
I have been going to North State Custom , formally known as North State Autobahn , for almost twenty years now. They have done numerous jobs for me in the form of body-work , mostly re-constructive and cosmetic. No matter how high my expectations have become with North State they still manage to exceed my expectations. Most recently I brought my one month old Mercedes in to repair a rather deep , and un-fortunate , scratch in a very visible area. As I told Mr. Frank Masella , my personal contact at North State , I am running out of superlatives for use in my discussions about my experiences there. This time I must go with ASTONISHING ! I give North State Custom my highest recommendation , and without hesitation , to anyone who truly values the highest and most professional workmanship in cars they purchase and wish to maintain.
Bob Mannis
A friend highly recommended North State and Greg Jr to us and we were not disappointed. I too highly recommend North State and Greg Jr Working with Greg Jr was a pleasure. Our car was a “victim” of a hit-and-run but fortunately a witness gave us the other car’s license plate information and we were able to file a claim with the other insurance company. Greg Jr made it seamless working with that insurance company and with Enterprise for a rental car for us. He is an expert in this situation and was very helpful. Equally important, the quality of the repair work on our car was excellent. Our car was returned to us looking new (it’s 3 years old) and in the time frame originally promised. Thank you, Greg Jr & North State Custom!!!
Eric Kitain
The guys from North State were great! I own a 2013 Tesla Model S and was extremely concerned that the car would never be the same after my front end accident. From the moment I brought my car in, Greg made me feel comfortable. He walked me through the entire process and showed my how my car would be handled and said in the end it would be as good as new. He was absolutely correct. The car is great! I was kept up to date with pictures during the entire repair process. I have only the highest praise for Greg (Senior and Junior) and the entire North State Team.
Michael Wolkowitz
Greg, Thanks so much I appreciate not only your fairness but also your sense of humor. What you do is an art and a craft with some engineering thrown in for good measure – I know it is not easy and has to be done with great care. Your and your team are masterful. How do I know that? I have had two superb experiences with North State Custom recently. I crunched my beloved Tesla S and wanted it returned to perfection: done! I scratched my workhorse Lexus RX 450 and wanted it cleaned up and looking good but also to keep the price reasonable: done!
Ruediger Albers
When I was looking for a state-of-the-art repair facility for my Tesla S after an accident last year, I checked with Tesla and they recommended North State Custom in Bedford Hills for body work. Greg, the owner was a pleasure to work with and he stayed on top of the entire process from beginning to end. He showed me the workshop with the special base for aluminum work which gave me complete confidence. After repair completion the car looked as good as the day that I bought it and it drives like nothing ever happened. I can highly recommend North State Custom as they have the facility, skills, tools and know-how to execute repairs to factory standards aside from being highly professional, personable and attentive.
Brian G
North State did a great job of getting my Tesla repaired and back to me as soon as they could. There were issues with parts getting delivered from the manufacturer, but Greg kept me updated every day, and worked out clever ways to get me out sooner than most shops would. And of course the job was done very well.
Casper Yim
I was 20 miles south of SUNY Albany, when a buck blindsided the front of my 2008 red Audi A4 Avant on the Taconic State Parkway. I had to car towed to some near by shop due to the time being near midnight. The very next morning I called Frank from North State Custom and he immediately sent out a tow to retrieve my Audi and have it towed back to North State Customs. I have zero complaints, the car looks outstanding. Frank also genuinely informed me that my insurance company wanted some aftermarket parts installed on my car, compared to OEM (genuine parts). He automatically informed me that he wasn’t going to cheap out and told the insurance adjuster that he is going to order all Audi OEM parts. The extensive twelve grand repair was quickly finished in just three weeks! Gleaming, bold, and shining, the car was parked outside the shop fully detailed and looking astonishing better than brand new. I couldn’t believe the quality of work North State Custom’s provides. The car looked so good, I had to take a dozen photos from my phone! Frank even got my car done the day of my birthday! I seriously recommend North State Custom to anyone who is in need of high quality certified German automobile repair shop that is reputable and honest. Thank you very much Frank!
Aaron Schildkraut
What an outstanding, professional and courteous body shop!
I’ve had my Tesla Model S repaired there twice now and their work is outstanding. Greg Jr. is very responsive when I send emails and they are able to answer almost any question.
If you want excellent quality work done to your car with outstanding customer support – look no further!
mike bonforte
… my 2002 CLK 430 with only 39,000 miles was damaged recently, and needed a new front spoiler and cosmetic repairs. Estate Motors, where I bought the car 12 years ago, recommended only one place, North State Custom. Having other make & model cars in the household go through other auto body shops, I know some of the pitfalls and risks of not going to a reputable, auto body shop, regardless of what my insurance carrier was advising me to do. I decided to walk into Greg’s place without an appointment and it certainly helped to see they are certified by MB USA.
After picking up the car recently, the level of service was excellent start to finish. The follow-up and contact with Kitty, Frank and Greg in the front office was seamless. I got to inspect the car in the garage and I was surprised to see this work area was extremely organized, clean and friendly. The customer washroom was really clean too. They
performed some extra touch up work that I agreed to pay for up-front, but I was not charged for after all.
So I can easily say my experience was excellent, and I need to mention that Greg & Frank’s advice to speak with them “first”, before speaking with my insurance carrier ‘s adjustor, was pivotal in getting this vehicle repaired promptly and smoothly without costing me more than my deductible.
Craig
I have had a number of major repairs to various cars over the years. All have been good experiences. However, I am compelled to write a review because my experience with North State Custom, in particular, with Greg, has been truly remarkable. I have never had such up to date information regarding costs, estimates, time required, and photos of progress as I did with this repair. Greg was always concerned about my time and any inconvenience that arose, always making it easier for me. Tesla recommended them and I know why. Hopefully I do not need them again, but if the need arises, I will certainly use North State Custom !
Brian Brokate
I recently was involved in an accident involving black ice. My 2004 Mercedes E 320, my favorite car of all time, was totalled. But it was quite a journey to get the insuramce company to acknowledge that suich was the case. Enter Greg Cacarro and the North State staff. After my car was damaged I had it towed to North State, the body shop that my family has been using for years. In fact, my father had his 1954 Austin Healy 1006 painted and restored at North State in 1970. So, my insurance company inpected my mercedes and said it could be fixed for a few thousand dollars. I ran this by Greg, who intinctively knew this esimate was wrong based on the damage to the car he had observed. Greg called the insurance company and straightened everything ut so that in the end I got the correct amount for my insurance claim. This is an example of how North State went above and beyond to assist its customers. I highly recommend them.
Robin Glat
North State’s customer service, professionalism, and care for my car were top-notch. Most importantly, the work was excellent and quick. Thank you! Hopefully I won’t be back, but if needed, I will, without hesitation, use North State again.