A deer decided to run out in front of my car in Wilton, CT in July, 2013 while I was on my way to work. Here I am 25 miles from home and unable to drive my car.
As I stood surveying the damage and wondering how I was going to get to work, rent a car, etc. – – there was one thing I was relieved I did not have to wonder about – – where to have the AAA tow truck deliver my car. I knew immediately that I was sending the car to North State Custom in Bedford Hills, NY.
Having used North State in 2007 – I knew that I could count on Greg and his staff to take care of all the details with the insurance company and repair the car to it’s original condition. With North State there is never a doubt that YOU are the Customer!
If you ever have to make this kind of decision – don’t hesitate – call North State!!

North State came highly recommended because it enjoys a reputation for outstanding service and superior workmanship. Upon arrival at NS we were promptly attended to by a gracious receptionist. Within minutes, the sales manager, Frank Masella outlined what repair was needed and what NS would do. Frank is a true professional–courteous, competent, experienced and knowledgeable. A time line was established. When the repairs were completed our car was returned in mint condition. Our expectations were pleasantly exceeded and realized that NS reputation is beyond 5 star…

Super Quality and nice to deal with. They deal with the Insurance Companies and get the job done right without any hastles for the customer. I have used North State several times over the past decade and it has always been a great experince with my vehicle ending up looking brand new after the work. I would highly recomend their work.

After a fender bender, North State Custom was particularly responsive to our needs, rapidly and professionally repairing our car to “better than new” in what we consider record time. In particular, Greg Jr. was committed to keeping us informed and satisfied with progress along the way. We can honestly say that this was the best repair service we have ever received, and would heartily recommend North State Custom to anyone faced with a similar situation. Thanks to Greg and all the staff at NCS.

After a fender bender, North State Custom was particularly responsive to our needs, rapidly and professionally repairing our car to “better than new” in what we consider record time. In particular, Greg Jr. was committed to keeping us informed and satisfied with progress along the way. We can honestly say that this was the best repair service we have ever received, and would heartily recommend North State Custom to anyone faced with a similar situation. Thanks to Greg and all the staff at NCS.

Immediately when I called Northstate Custom to have them repair our Acura RDX I knew we were in good hands. They assisted me to arrange the estimate from our insurance company and the rest was easy. When we dropped off the vehicle for repair, they already had Enterprise rent a car on their way to pick me up. A few days later, I received a call from the Northstate team, my vehicle was ready for delivery. The repair that Northstate completed was on the left drivers side door which looked perfect & the interior of car looked better than it did when I dropped it off as they took the time to detail as well. Northstate is professional, courteous, timely and I would highly recommend their services.

Frank did a truly workman-like job of de,ing with the rental car agency and the insurancxe company. Needless to say, the work was done perfectly and quickly. The back of my 2012 Audi convertible, where I was hit, looks brand new.

Frank, just want to thank you for doing such nice work fixing the roof of my BMW and handling the scratches on the hood, all at a fair price. The whole service experience was top notch – from the reception desk to the polishing for delivery. I’ll be back to North State in the future and will try to refer others to your store as well.

Thank you Frank and everyone at North State.
Your work on my VW was outstanding. This was my first auto repair (front end collision) in over 25 years which created a very stressful experience in dealing with the problem. You walked me through the process and left me feeling the job would be done on time and without any hassles – which it was! Much appreciated, if I ever need auto repairs in the future North State will be the one.

My son-in-law insisted that we use North State Custom for a repair following a fender bender accident. We live in CT, but I have admit that he was right and it was worth the trip. Greg and staff handled all the details flawlessly and best of all the EOS looks brand new. I would recommend the shop to anyone needing expert repairs.

Once I took my car to North State I had no desire to go anywhere else. I have repeatedly had a wonderful experience, Frank Masella is very professional and all repairs are done in a timely manner, workmanship is top notch. I highly recommend North State and its staff.

It was a pleasure dealing with Frank and the entire staff at Northstate. The repairs were done perfectly and on time.

I want to extend a sincere thank you to Greg and the staff at North State Custom for the impeccable repair on my 2013 BMW X1. From beginning to end, the level of service and attention to detail were impeccable. You turned a stressful situation – someone crashing into my new car! – into an excellent customer service experience.
I came to know of North State from the outstanding reviews on various BMW forums; you did not disappoint. I highly recommend North State to anyone seeking a top-quality auto body repair shop.

I would only trust my ’03 Corvette to one shop. A refreshingly pleasureful experience and an immaculate repair.

My brand new Mini was broadsided in a parking lot and I received estimates from a number of body shops before deciding on North State. Am I glad I made that choice. From start to finish—knowing exactly what needed to be repaired, working with the insurance company for a settlement, executing the work, arranging for a rental car, delivering the car in showroom condition inside and out–everything they did was of a very high quality and professional. North State is an exceptionally well run company from every vantage point and although I hope not to need there services again, I would highly recommend them without any reservations.

Great service: friendly, prompt, and communicative staff kept me informed every step of the way. Highly recommend this shop for all your repair needs.

It’s not often you work with a car repair company who delivers on their promises, but North State did! Not only were the repairs done early, but the car looked better than before my accident. Their staff was great and communicated with both me and my insurance company making the entire repair experience stress free. I’d definitely go back to them with repairs on body repairs or simple mechanical items for both my VWs.

My repair was handled in a professional, timely fashion. The work was of excellent quality. All communications with my insurer were handled by NSC and I was free of any paperwork and calls. What they said is what they did. I would recommend them to a friend.

I brought my 2005 Corolla in to be repaired and it came out not only a day earlier than promised but in showroom condition! I was beyond impressed with the work that was put into my car to replace, install, and custom paint my fender. I drove away with a cleaned car inside and out. Thank you North State Custom for the “bang up job” you did on my banged up car!

Frank did an outstanding job I don’t know if he’s an owner or what but he’s definitly an asset to North State Custom.. Job was completed ahead of schedule and was done beyond my expectations… Anybody ask’s, will send them to you and to ask for Frank.. Great doing business with you. Hopefully ” I ” won’t have to see you again.. Charley

I drove 60 miles roundtrip to have North State repair my VW and Saab and I am sure glad I did. The quality of their work is out of this world! And they did a super job dealing with the insurance companies and keeping me informed. I have NO doubt that Greg Sr got me a better deal from my insurance company than other shops could have. There is an old saying “You get what you pay for!”. Well at North State Custom you get more than you pay for!

What a wonderful experience. Great customer service, excellent work product, complete dedication to their craft and customers, and most importantly, honesty and integrity. I hope I never need my car fixed a again, but if I do I’m giving Greg a call.

Frank and Joe are amazing. I will never take my car anywhere else again for repairs. Thank you North State for an awesome job.

The workmanship and paint job done on our 2011 Mercedes E-350 was absolutely flawless. The job was done in a timely manner with all the insurance adjuster issues addressed by North State Custom. The most impressive part of the job was the paint blending and door/quarterpanel repair. The vehicle was mint before the accident. It had only 14,000 miles on it . North State Custom made our vehicle look factory new . THANK YOU, Frank and North State Custom!

Thanks for a super top-notch job on my 2010 Mini-Cooper. He’s like new! Ive had nothing but the best experience with your shop over the years.

I want to Thank the folks at North State Custom for all the help and quality work they performed on my 2010 Mercedes Benz. When my MB was hit in a parking lot I wasn’t sure who to take it to for repair work. Luckily I contacted my local MB dealer who quickly referred me to North State Custom. From my first call to the repair completion I was impressed with the whole Staff and the quality of their work. Working with Greg and Joe I was assured that the job would be done right and they would work directly with the Insurance company of the person who hit me. They came through on every level with flying colors! They even setup the rental car RSVP for me. I picked up the car yesterday and needless to say it was restored to showroom condition. When dealing with an accident situation the staff at North State Custom will help take the sting away and put a smile back on your face. I highly recommend North State Custom! Thanks again North State!

As always, the service you provided was excellent. In the past you repaired my Mercedes, then my BMW and now my Audi and Infinity. You continue to provide excellent work and to soften the horrible experiences with the insurance companies that continue to claim that we can repair our vehicles anywhere, yet make it very difficult for the insured to do so. Thank you for continuing to be an honorable and high quality shop, Northstate.

I was both extremely happy and completely satisfied with the work performed on my Mercedes by North State Custom. The quality of the work was exceptional and the service I received was excellent. North State went to bat for me with my insurance company to ensure that all of the work needed was approved and then performed flawlessly. I would highly recommend North State Custom to anyone whose automobile was involved in an accident, especially if it is a luxury automobile.

Thank you, Greg, for your help with my G35S. You really opened my eyes to the way the insurance companies will steer a consumer to a shop that performs sub-par repairs. Your insight has potentially saved my family from a deadly situation.