Consumer Info

Useful Tips When Processing Your Car Insurance Claim

Estimates and Insurance Claims

North State is available for estimates from 8am to 6pm, Monday through Friday.
No appointment is necessary.

North State Custom thinks of the vehicle owner as its customer, not the insurance company. Our goal is to give you the best auto repair possible. We will work hard to explain to your insurer the best methods to repair your vehicle back to its pre-accident condition in appearance and function. We are not on any Insurance Company Referral or Direct Repair Programs. Auto Body Repair Shops on insurance company programs are beholding to the insurance company. This compromises their ability to look out for your best interest.

North State Custom will guarantee your repair for as long as you own your car.

Insurance Company Steering

Always beware of dangerous and cheap repairs. All too often, insurance agencies will recommend a body shop for you to use in which they knowingly use inferior parts.

Watch this important report by Anderson Cooper that aired on CNN on February 2015 about the practice of Insurance Company Steering which has been going on for at least the past 50 years.

The Dangers of Insurance Steering

Click here to read how North State Custom discovered unsafe repairs in an Insurer Directed Repair which forced the collision center to buy back the vehicle from the owner!

Don't make mistakes when getting your automobile repaired! Click the link below to read about how insurance companies try to steer their customer to their recommended shop and how this can adversely affect you!

At North State Custom

Your best interest and producing the absolute best collision repair for you is our number ONE priority. As a consumer YOUR RIGHTS ARE PROTECTED BY NEW YORK STATE INSURANCE LAW SECTION 167C which provides the following;

  • You have the right to have your automobile repaired in the registered shop of your choice. Your insurance company cannot direct you otherwise.
  • You are not required to have your automobile repaired or appraised in a shop recommended by the insurance company.
  • You are not required to get one or more estimates.
  • You are not required to take your car to an insurance company's drive-in claim service.
  • Your insurance company must negotiate in good faith. You are entitled to a prompt, fair settlement to repair your car to its pre-accident condition.
  • Your insurance company has six days after proper notification to inspect your car. If additional damage is found after dismantling, the insurance company has two business days to re-inspect after proper notification.
  • You may legally appoint your repair shop to act as your “Designated Representative,” to protect your interest and negotiate a fair claim settlement with your insurance company.
  • The New York State Insurance Department licenses all insurance company personnel including damage appraisers, supervisors, agents, and brokers.
  • The insurance company may not issue a check or draft in payment of a claim, implying acceptance of such as final or binding.
  • If your automobile is a total loss (cost of repairs exceed the actual cash value of the automobile), payment is calculated by averaging Red Book and NADA values or the use of computerized database, plus NYS Sales Tax. You are entitled to an evaluation worksheet and you have a 30 day Right of Recourse to question the insurance company's settlement offer.
  • If the damages to your car are over $1,000.00, you must fill out a D.M.V form 104.

Remember This – Whether you drive an average or luxury auto, don't be directed to an inferior Insurance Referral Body Shop. You have the right by N.Y.S. Law to have your foreign or domestic car repaired at a qualified auto body repair facility.