Thank you Greg and Avi along with the rest of North State Custom for returning my 2015 Model S Tesla to its original state. An early April snow storm caused me to loose control and slide into another car causing front end damage. Tesla suggested I contact North State Custom and it was flat bedded to them and Greg had it ripped apart, parts ordered the same day he received it. The adjuster came days later which Greg assisted. I’m over 4+ hours from the shop and Greg sent pictures on a routine basis of the progress he was making and answered any questions I had. Was always pleasant, helpful, informative and worked with my insurance company with great results. I had originally put XPEL, a protective wrap, on my car when I purchased it, and several sections needed to be replaced after the repairs. He made arrangements with a shop close by to do that part of the job and again, Greg has contacts that work as he does, with a sharp eye and cares what the end product looks like. Since I have only had the car since late July 2015, I asked Greg if he would take it to the Tesla Service Center a short distance from him to take care of some minor issues I had since day one and he coordinated that visit as well. Once the repairs, wrap and Tesla Service was complete, it was detailed and Greg made arrangements to have it trailered back up to me 260 mi. Once again, Greg found an excellent carrier that took extreme care in transporting it in an enclosed trailer to protect it from stones and road debris.
The car looks better than new, feels, runs and drives the same as it did before the accident. This level of service and the positive attitude toward the customer is very hard to find these days as every one is always in such a hurry to move onto the next job. I will go back to North State Custom if something happens again, truly hope it doesn’t, but if it does, I will.
Thank you so much Greg for making this heart breaking experience with my 8 month old car so much easier to deal with. Sending me back a car that looks awesome. You and your crew are the best!