North State Custom just completed repair and body work on my Tesla P85D after a low speed but unfortunately critically targeted collision. It required extensive work including replacing the front motor, axles, suspension, etc. and a full paint job. The work was meticulous with a keen eye to perfection and all of it is backed with a lifetime warranty! The car literally looks brand new and drives perfectly.
As impressive as the work was, the customer service was truly outstanding. I was blown away by the level of communication and just the overall sense of pride in the work and in treating the customer like a king. Greg kept me up dated by email (with pictures!) every couple of days with extensive detail on their findings, the status of parts that needed to be ordered from Fremont, the diagnostic testing and timing. He also handled the insurance work seamless requiring literally no effort on my part. Things dragged on as parts to a while to arrive but he still made sure I understood where things stood and apologized for factors that were not under his control.
I really can’t say enough about Greg and his team. Not only have I never experienced such a high level of customer service, I did not even think it could exist!!